Client Policies

Refund & Cancellation Policy

Effective September 14, 2026

This policy applies to photography, production, editing, marketing research, public opinion polling and related professional services purchased from IMAGE QUEST FILMS INC. A signed project agreement controls if it contains different terms.

Deposits and project commencement

Deposits reserve production dates, personnel and project resources. A deposit becomes nonrefundable after work begins or after we commit funds to equipment, locations, software, data, contractors, travel or other nonrecoverable expenses disclosed in the project scope.

Client cancellation

Cancellation requests must be emailed to eric.thornton@imagequestfilms.us. Before work begins, refundable amounts will be returned less disclosed nonrecoverable costs. After work begins, the client remains responsible for completed work, committed time and approved expenses. Completed and delivered services are generally nonrefundable.

Rescheduling

Submit rescheduling requests at least five business days before a scheduled shoot or event. Approval depends on personnel, venue and equipment availability. Late changes may require an additional fee. A replacement date is confirmed only in writing.

Research and digital deliverables

Research fees may become nonrefundable after survey design, participant recruitment, deployment, data acquisition, analysis or reporting begins. Delivered digital files and reports are nonrefundable unless they materially fail to conform to the written scope.

Corrections and refund requests

Report a material delivery issue within seven calendar days. Include your name, invoice number, payment date, service and reason for the request. Complete requests are reviewed within ten business days. Approved refunds are returned to the original payment method; bank processing time may vary.

Contact

IMAGE QUEST FILMS INC
60 Whisper Rock Dr., Ponte Vedra, FL 32081
+1 (302) 499-0241
eric.thornton@imagequestfilms.us